Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7
Duration 4 daysIntroduction
This course provides participants with the knowledge and skills necessary to perform post-installation and day-to-day support tasks in a Windows server–based domain environment.
The course concentrates on the requirements of maintaining Windows 7 clients and covers the main tasks undertaken by the IT support professional in the enterprise network.
Who should attend –
This course is primarily intended for IT Support professionals currently supporting Windows XP and who need to expand their knowledge and skill set to support the arrival of Windows 7. The course helps participants prepare for Microsoft Certification exam 70-685.Exam 70-685 counts as credit towards the following certifications: Microsoft Certified IT Professional (MCITP) and Enterprise Desktop Support Technician.
The course will also appeal to:
Helpdesk technicians, desktop administrators, anyone responsible for deploying and managing Windows 7 and IT managers who need a more than cursory understanding of Windows 7.
Hands-on
This is a hands-on course; a range of hands-on exercises will emphasise how problems are isolated, documented and solved.
Hands-on exercises (include)
- Running Windows Troubleshooters
- Repairing start-up problems
- Solving network connectivity problems
- Managing User Account Control (UAC)
- Using remote management tools
- Using certificate based authentication
- Using the Encrypting File System (EFS)
- Create a VPN
- Using Event Forwarding
- Software installation with AppLocker
- Create Virtual machines
- Create firewall rules
- Using the Group Policy Management Console
Pre-requisites
Participants are assumed to:
- Be familiar with the Windows XP
- Have basic TCP/IP troubleshooting skills.
- Experience of working in a domain environment.
- Experience of installing applications
The Course Package
The course package includes the Microsoft Training Kit “Windows 7 Enterprise Desktop Support Technician” and a step-by-step lab manual detailing each lab and MeasureUp practice tests for exam 70-685 on CD
At Course Completion
- Manage and maintain Windows 7 computers
- Identify and Resolve Desktop Application Installation and Running Issues
- Identify the Cause of and Resolve Networking Issues
- Diagnose and resolve hardware and printer problems
- Support Mobile Users
- Identify the Cause of and Resolve Security Issues
- Utilize command line tools
- Troubleshoot authentication and encryption issues
- Configure user account control and windows defender
- Support wired, wireless and remote users
- Configure and troubleshoot Internet Explorer security settings
- Monitor and troubleshoot updates
- Analyze desktop applications and solve compatibility issues
Introduction
Versions of Windows 7
Upgrading to Windows 7
Using Virtual PCs
Troubleshooting Hardware Failure
The Windows 7 Action Center
Windows 7 Troubleshooters
Troubleshooter and PowerShell
Troubleshooting with Device Manager
Troubleshooting with Reliability Monitor
Troubleshooting with Event Viewer
Troubleshooting Startup Failures
Windows Memory Diagnostic
Networking
Troubleshooting Network Connectivity
Using Network Diagnostics
Network Troubleshooting Tools
Troubleshooting Name Resolution Problems
Wireless Networking Overview
Troubleshooting Wireless Networks
Connecting to Wireless Networks
Reconfiguring a Wireless Network
Configuring WPA-EAP Security
Troubleshooting Common Wireless Network Problems
Using Event Viewer to analyze wireless connection problems
Printers
Troubleshooting Network Printers
Using the Printer Troubleshooter
Monitoring Printer Events
Group Policy Settings for Troubleshooting
Troubleshooting Print Server Problems
Troubleshooting Driver Problems
Security
What Is Authentication?
Authenticating Users
Using Credential Manager
Troubleshooting Authentication Issues
Configuring and Troubleshooting Internet Explorer Security
Internet Explorer Add-Ons
Protected Mode
Troubleshoot Certificate Problems
Identify Group Policy Restrictions
Encrypting File System (EFS) 1
BitLocker and BitLocker To-Go
Protecting Client Systems
Understanding Malware
Resolving Malware Issues
Understanding User Account Control (UAC)
Protecting Clients from Spyware with Windows Defender
Remote Access Connections
Understanding VPN Client Connections
Windows 7 VPN Tunnelling
VPN Protocols
Troubleshooting VPN Client Connectivity
Overview of DirectAccess
DirectAccess and IPv6 Transition Technologies
Configuring DirectAccess Client Settings for IPv6
Troubleshooting DirectAccess Connections
Remote Server Administration Tools (RSAT)
Updating Windows 7
Updating Software
Methods for Deploying Updates
How to Check Update Compatibility
How to Install and verify Updates
Troubleshoot Updates issues
Performance
Troubleshooting Performance Problems
Using Task Manager
Using Performance Monitor
Data Collector Sets and Reports
Troubleshooting Disk Performance Problems
Configuring Power Settings
Troubleshooting Software Issues
Understanding and Resolving Installation Failures
Verifying Software Installation Requirements
Implementing Installation Restrictions with AppLocker
Software Configuration and Compatibility Issues
Understanding Application Compatibility
Using Virtual PCs for software compatibility testing
Windows XP Mode
Installing Windows 7
Windows Firewall
Creating exceptions
Using the Windows Firewall with Advanced Security (WFAS) console.
Allowing and Denying inbound and outbound traffic
Duration 5 days
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Friendly, informative and tailored to content and ability of delegates
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