Projecting a Positive Image
Duration 1 dayThis one-day course has been designed for people who wish to improve their business image and to increase their personal effectiveness. Delegates are given the tools to develop their own skills to enable them to become more confident in their job role; ensuring a more positive image and outlook for themselves and their organisation.
Key Results
- Build on positive self-belief and recognise negative messages
- Identify the communication skills necessary to create a good first impression and for building relationships with others
- Develop a confident manner and approach
- Identify and set standards for creating the right image with internal and external customers
Course Content
- Using Verbal and Non-Verbal Communication
-Creating a Positive Impression
- Face to Face
- On the Telephone
- A Positive Physical Image
- A Positive Vocal Image
- Dressing for Success
- Personal Style
- Assertive Behaviour
- Saying “No”
- Giving and Receiving Praise
- Handling Criticism
- Influencing Skills
Assertiveness
The course was just the right length; my attention was kept throughout the course. Carolyn is a very good trainer who is interested in delegates own situation
The course was just the right length; my attention was kept throughout the course. Carolyn is a very good trainer who is interested in delegates own situation
Port of Felixstowe
Corporate Telephone Techniques
Very Knoweldgeable. Brought group out of their shell.
Very Knoweldgeable. Brought group out of their shell.
Prospects Training Solutions
Introduction to HR
Very interesting course. I enjoyed discussing some of the case studies and subjects. Carolyn (the trainer) was very informative.
Very interesting course. I enjoyed discussing some of the case studies and subjects. Carolyn (the trainer) was very informative.
Anglia Care Trust