Developing Relationships in the Workplace
Duration 1 daySuccessful people in modern companies usually possess excellent technical skills, gained through years of education, training and on-the-job experience. What they frequently lack, however, are the important skills of dealing with people. Just like any other skills, they can be acquired through training and practice.
This two-day course is designed to increase delegates self-awareness and equip them with the tools to build constructive relationships with others at all levels at work.
People learn interpersonal skills best through practice and this course consists of many practical activities, conducted individually, in pairs and in larger groups. Restricting numbers to a maximum of eight allows us to focus on delegates' problems and provide individual coaching as appropriate.
Course Content
Principles of Effective Interpersonal Communication
What is effective communication
Questioning, Listening and Observing
The Power of Behaviour
What influences our behaviour
Building Rapport
Matching styles
Techniques and tools
Communicating Assertively
Assessment of the three behavioural options
Analysing and Choosing Behaviour
Understanding Interpersonal Transactions
Handling Conflict
Different behaviour styles for handling conflict
Assertiveness
The course was just the right length; my attention was kept throughout the course. Carolyn is a very good trainer who is interested in delegates own situation
The course was just the right length; my attention was kept throughout the course. Carolyn is a very good trainer who is interested in delegates own situation
Port of Felixstowe
Corporate Telephone Techniques
Very Knoweldgeable. Brought group out of their shell.
Very Knoweldgeable. Brought group out of their shell.
Prospects Training Solutions
Introduction to HR
Very interesting course. I enjoyed discussing some of the case studies and subjects. Carolyn (the trainer) was very informative.
Very interesting course. I enjoyed discussing some of the case studies and subjects. Carolyn (the trainer) was very informative.
Anglia Care Trust