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ILM Level 3 - Development Programme in Leadership and Management

Duration 5 days

Course Content

Module 1

Duration 2 days

1.1 Induction

1.2 Unit M3.12 Motivating to Perform in the Workplace


  • Define performance appraisal and plan for the interview
  • Agree performance objectives and monitor performance against objectives
  • Ask appropriate questions and listen to employees during performance interview
  • Select appropriate method to improve performance 
  • Draw up action plans and complete appraisal documents
  • Understand what motivates people at work
  • Apply appropriate motivational techniques for teams and individuals
  • Give and receive feedback as a means of improving performance


  • You will be more conscious of what motivates people you work with
  • When you identify what motivates people you will know how to address it
  • You will understand how to provide informal motivational feedback and course correction throughout the year
  • You understand how to conduct formal appraisals and performance reviews as required

Module 2

Duration: 2 x 1 days (with 2 – 3 weeks between the 2 days)

Unit M3.01 Solving Problems and Making Decisions


  • Describe and analyse problems
  • Identify what a problem is and its cause or causes
  • Understand the need to collect information and what kind of information
  • Understand how to analyse numerical and qualitative data
  • Know how to use statistics
  • Know how to generate a range of solutions to a problem and choose the right one
  • Understand and be able to use decision making models
  • Be able to plan, implement and communication chosen solutions


  • Know how to describe a problem, its nature, scope and impact
  • Know how to gather and interpret information to solve a problem
  • Know how to solve a problem
  • Know how to plan the implementation and communication of decisions

Module 3

Duration 1 day

Unit M3.21 Organising and Delegating


  • To be able to forecast and assign human resources as required to complete objectives
  • Understand the benefits of delegating
  • Be able to delegate, monitor and control outcomes
  • Learn how to use feedback effectively to provide reward and recognition

Course Outcomes

  • Know how to organise people to achieve objectives
  • Know how to delegate to achieve workplace objectives