An organisation development specialistLinked In

Assertiveness

Duration 1 day


An interesting course designed to enable personnel to develop their team skills in managing difficult situations and possible areas of conflict as a means of improving efficiency and effectiveness within the organisation.

Delegates will learn how to build confidence within their team and improve inter-personal relationships. They will also be taught effective ways of managing conflict and how to reduce stress and frustration levels and improve collaborative decision making and problem solving.

Course Content

  • Be assertive
  • Deciding what you want
  • Being clear and specific
  • Using positive body language
  • Avoiding manipulation
  • Avoiding digressions
  • Knowing when to listen
  • Saying ‘No’
  • Looking for workable compromises
  • Avoiding negative attitudes - wanting to win the point, wanting to mock, gossip, disloyalty
  • Looking for everyone to win
     
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