An organisation development specialistLinked In

Adapted Course List

For Team Leaders and People Managers

  • Interviewing and Selecting Staff
  • Appraisal Skills
  • Dynamic Leadership
  • Personal Skills for Successful Supervisors or First Line Managers - Level 1
  • Personal Skills for Successful Supervisors or First Line Managers - Level 2

Business Skills

  • Assertiveness
  • Building Your Confidence
  • Business and Letter Writing
  • Customer Service
  • Meetings - Participation
  • Minutes and Note-Taking
  • Telephone Techniques
  • Time Management
  • Dealing with Difficult People and Situations

Service Management

  • Overview of ITIL

Microsoft Office

  • Access - Querying Your Database
  • Excel - Module 1
  • Excel - Module 2
  • Excel - Module 3
  • Excel - Module 4
  • PowerPoint - Getting Started
  • Publisher - Get Going
  • Word Highlights

Social Media

  • Introducing Social Media

Please call 0845 230 3680 for course details

 

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