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The Executive Secretary

Duration 1 day

This one day course aims to enable executive secretaries and personal assistants to review their roles and examine ways in which they can enhance their own personal development.

Course Objectives:

  • To identify the key characteristics of the successful executive secretary
  • To develop communication skills
  • To enhance skills in the use of initiative and individual discretion
  • To develop expertise in the management of priorities


Optional Extra Day

Effective Presentation Skills
Interviewing Skills

Course Content

The Role of the Executive Secretary

  • Your function within the organisation
  • Organisational and managerial demands
  • Authority and discretion


Managing Priorities

  • Managing Time
  • Scheduling and prioritising workloads
  • Balancing conflicting needs


Acting as a Communication Link

  • Drafting correspondence
  • Dealing with people on the telephone
  • Handling unexpected or unwanted visitors
  • Meeting Clients


Developing Initiative

  • Building the manager/secretary team
  • Agreeing parameters of delegation
  • Taking Decisions



 

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