An organisation development specialistLinked In

Projecting a Positive Image

Duration 1 day


This one-day course has been designed for people who wish to improve their business image and to increase their personal effectiveness.  Delegates are given the tools to develop their own skills to enable them to become more confident in their job role; ensuring a more positive image and outlook for themselves and their organisation.

Key Results

  • Build on positive self-belief and recognise negative messages
  • Identify the communication skills necessary to create a good first impression and for building relationships with others
  • Develop a confident manner and approach
  • Identify and set standards for creating the right image with internal and external customers


Course Content

  • Using Verbal and Non-Verbal Communication
  • Creating a Positive Impression
  • Face to Face
  • On the Telephone
  • A Positive Physical Image
  • A Positive Vocal Image
  • Dressing for Success
  • Personal Style
  • Assertive Behaviour
  • Saying “No”
  • Giving and Receiving Praise
  • Handling Criticism
  • Influencing Skills
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