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Problem Solving & Decision Making

Duration 1 day


This course is intended for people who need to gain an understanding of the skills and techniques required to identify and resolve problems, generate effective solutions and gain the commitment of their colleagues.

Particular attention is paid to difficulties in problem solving, creative thinking and developing a range of solutions, and continually remembering to keep an open mind. This will link into communication skills and working with others, especially when implementing solutions.

The course is formal, covering methodology such as cost benefit analysis and the rational model whilst also exploring brainstorming, freewheeling and cross fertilisation.

Differentials, common denominators, probability and time factors along with feasibility will be introduced and explained through exercises and examples.

Course Content

  • Defining Objectives
  • Difficulties in Solving Problems
  • The 4-step approach
  • Creative Thinking techniques
  • Keeping an Open Mind
  • Cost Benefit Analysis
  • Ratio Trend Analysis
  • Risk Analysis
  • Suspending judgement
  • Involving others
  • Brainstorming
  • Considering short term vs. long term outcomes
  • Screening your Options
  • Effective communication
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