An organisation development specialistLinked In


Duration 5 days

The CompTIA A+ qualification is an internationally recognised qualification testifying to the holder’s ability to manage and maintain desktop PC hardware in a commercial networked environment. To gain A+ Certification, candidates need to take two exams thus demonstrating knowledge of typical hardware and common desktop Operating Systems. The A+ Study Programme is a combination of self-study and classroom based training which is focused on the needs of professional support staff. Delegates are provided with top-notch self-study documentation plus two specially written exam guides plus workshop notes. Additional mock questions and reinforcing handouts are also given.

Delegates use the supplied documentation to revise the workshop topics, practice exam technique then take the exams at their own convenience

Course Content

Safe working environment

  • Electricity & Hazards
  • Anti-static
  • Environmental concerns

PC Hardware

  • The internals of a PC how to fit, repair and configure

Notebook/Mobile Technology

  • Mobile families
  • Specific Notebook features

External PC devices

  • Printers/ Printing Technology
  • Scanners
  • Mice/Keyboards/Trackballs etc
  • Display technologies

Windows Architecture

  • Managing the Interface
  • Installation & Upgrade
  • Troubleshooting


  • Network models
  • Physical connectivity
  • Network protocols configuration & usage
  • VoIP
  • X25
  • ATM
  • Frame Relay
  • WiMAX
  • Cellular communications


  • Network security
  • Physical security
  • Psychological Security

Customer Care

Exam techniques